Courses and Videos
On-demand content to build your Fullstory knowledge
New
Course
6sense for Sellers Certification
Joe Cefalo
The 6sense Seller Certification is designed to equip you with the knowledge and skills to effectively navigate and leverage 6sense. Through interactive modules, you’ll learn how to map accounts, understand buyer intent and stage models, explore dashboards and account insights, use tools like Sales Navigator, and craft targeted messaging based on rich contact data. By the end of the course, you’ll be able to confidently use 6sense to prioritize outreach, personalize engagement, and drive pipeline growth.
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Build a Product Analytics Dashboard
Build a dashboard to tell your product's story with quantitative and qualitative data.
Course
Capturing Mobile Sessions
Discover how FS Mobile captures data for playback
New
Course
Contracts 101: A Guide for Sales Success
Joe Cefalo
This course is meant for new hire AE's or those who need a refresher on working with contracts in SpotDraft and will help streamline contract management, legal help requests, and the submission process.
New
Course
CPQ Essentials: Building Confidence in Quoting
Joe Cefalo
This course is meant for new hire AE's or those who need a refresher in CPQ and will introduce you to how to effectively provide quotes for your customers.
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Customizing FullStory
Discover how you can customize FullStory with named elements, defined events, and watched elements.
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CX Support Engineer Week 1*
All Week 1 content if you are starting straight away with Support Engineering Onboarding.
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FullStory 101
Take a tour of the FullStory platform
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FullStory 201
Apply FullStory to your business' KPIs
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FullStory for Account Management
Learn how to Account Managers use FullStory
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FullStory for Customer Support
Learn how FullStory helps you solve tickets and identify bugs
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FullStory for Engineers
Learn how Engineers use FullStory
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FullStory for Marketers
Learn how Marketers use FullStory
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FullStory for Product Managers
Learn how Product Managers use FullStory
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FullStory Quick Wins
Learn fast ways to immediately improve your web and mobile experience
New
Course
Fullstory's Expense Policies & Guidelines
This course is designed to provide employees with a comprehensive understanding of Fullstory’s updated Expense Policies & Guidelines for 2025. Throughout this course, you will gain insight into what is considered reimbursable, how to submit expenses, and the key expectations when booking travel, lodging, and meals. By the end of the course, you will be required to complete a short knowledge check and acknowledge the terms and conditions outlined in the updated policy.
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Fundamentals Certification Exam
Pass the exam to receive your Fullstory Product Certification.
Video
Get Started with Spaces
Learn how to create and organize spaces for maximum collaboration
Course
Getting Started with ZoomInfo SalesOS
Joe Cefalo
This e-Learning is intended to help you get started with ZoomInfo's SalesOS quickly and efficiently! Throughout this course, you'll learn valuable information on search methods, exports, scoops, and more!
New
Course
Gong Playbook for Sales Success
Joe Cefalo
This course aims to enhance your ability to close deals and build stronger relationships with your buyers. Expected impacts include improved call quality, increased buyer engagement, and better pipeline management.
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Integrations & APIs
Discover methods for integrating FullStory with your existing data and tools
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Introduction to FS for Mobile
Get started with an overview of FS for Mobile Apps
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Introduction to Salesforce
Joe Cefalo
Learn how to effectively leverage Salesforce to ensure success in your role as an SDR, AE, or SE.
New
Course
Mastering Qualified for Lead Engagement
Joe Cefalo
This course will equip you to engage leads effectively, improve response times, and increase conversions, ensuring a smooth onboarding experience and quicker integration into our sales workflows.
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Mobile Deployment
Learn how FS Mobile is deployed
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Mobile Interface
Learn about UI features specific to FullStory for mobile apps
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Mobile Privacy
Learn how to approach privacy in FullStory for mobile apps
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Page Flows & Pages
Understand how users navigate from one page to another
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Privacy in FullStory
Learn about FullStory's privacy capabilities and what it means to mask or exclude elements on your site.
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Private by Default
Walk through our most secure approach to customer data
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Product Analytics in FullStory
Learn how and why Product Analytics is a cornerstone of DXI.
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Using Conversions
Meet FullStory's answer to all your funnel questions
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Using Dashboards
Visualize your digital experience data
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Using Defined Events
Teach FullStory to speak the language of your business
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Using Funnels
View and track completion rates and learn where users drop out of key workflows
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Using Metrics
Define and track important business KPIs
Course
Value of FullStory
Get to know the the refreshed, consistent, and differentiated story about FullStory’s value.