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Fullstory Guides & Surveys Certification
Fullstory Guides & Surveys Certification
Fullstory Guides & Surveys Certification

About the Course

Fullstory Guides & Surveys connects behavioral insights with in-app action. This add-on capability enables you to create targeted content and collect user feedback, reaching the right users at the right time based on their actual behavior in your application.

By the end of this course, you'll will be able to:

  1. Clearly explain Guides & Surveys as Fullstory’s action layer
  2. Identify high-impact moments where Guides or Surveys should be introduced
  3. Match use cases to the right personas and business goals
  4. Describe how Guides & Surveys is priced and how to estimate Monthly Targeted Users (MTU)
  5. Confidently position Guides & Surveys in expansion or displacement motions

Plan for approximately 20 minutes to complete this course. There will be a brief knowledge check at the end of each module to assess your learning as well as a final assessment at the end of the course. A minimum passing score of 80% is required.

Course Categories

Certifications
Product Features

Course Instructor

Joe Cefalo
Joe Cefalo
Course Progress
Not started
Enroll
Course Outline
  1. Welcome to Guides & Surveys
    1. Course Overview
  2. The Action Layer: Guides & Surveys
    1. The Insight-to-Action Gap
    2. How Guides & Surveys Solves This
    3. Knowledge Review
  3. Where Insight Becomes Action: Using Guides & Surveys
    1. Drive Product Engagement & Reduce Support Volume
    2. Collect Direct Feedback from Users or Employees
    3. Deliver Real-Time Assistance & Personalization
    4. Improve Workflow Efficiency with Guidance Across Internal & External Apps
    5. Knowledge Review
  4. Pricing with Purpose: Packaging Guides & Surveys for Scale
    1. How Guides & Surveys is Sold
    2. Estimating Monthly Targeted Users (MTUs)
    3. Knowledge Review
  5. From Opportunity to Outcome: Selling Guides & Surveys
    1. Sales Motion: Land vs. Expand
    2. Who to Target: The Champion
    3. Who to Target: The Economic Buyer
    4. Discovery Questions that Surface Guides & Surveys
    5. Knowledge Review
  6. Course Wrap Up
    1. Final Exam
course
Fullstory Guides & Surveys Certification
Fullstory Guides & Surveys Certification
Course Progress
Not started
Enroll

About the Course

Fullstory Guides & Surveys connects behavioral insights with in-app action. This add-on capability enables you to create targeted content and collect user feedback, reaching the right users at the right time based on their actual behavior in your application.

By the end of this course, you'll will be able to:

  1. Clearly explain Guides & Surveys as Fullstory’s action layer
  2. Identify high-impact moments where Guides or Surveys should be introduced
  3. Match use cases to the right personas and business goals
  4. Describe how Guides & Surveys is priced and how to estimate Monthly Targeted Users (MTU)
  5. Confidently position Guides & Surveys in expansion or displacement motions

Plan for approximately 20 minutes to complete this course. There will be a brief knowledge check at the end of each module to assess your learning as well as a final assessment at the end of the course. A minimum passing score of 80% is required.

Course Outline
  1. Welcome to Guides & Surveys
    1. Course Overview
  2. The Action Layer: Guides & Surveys
    1. The Insight-to-Action Gap
    2. How Guides & Surveys Solves This
    3. Knowledge Review
  3. Where Insight Becomes Action: Using Guides & Surveys
    1. Drive Product Engagement & Reduce Support Volume
    2. Collect Direct Feedback from Users or Employees
    3. Deliver Real-Time Assistance & Personalization
    4. Improve Workflow Efficiency with Guidance Across Internal & External Apps
    5. Knowledge Review
  4. Pricing with Purpose: Packaging Guides & Surveys for Scale
    1. How Guides & Surveys is Sold
    2. Estimating Monthly Targeted Users (MTUs)
    3. Knowledge Review
  5. From Opportunity to Outcome: Selling Guides & Surveys
    1. Sales Motion: Land vs. Expand
    2. Who to Target: The Champion
    3. Who to Target: The Economic Buyer
    4. Discovery Questions that Surface Guides & Surveys
    5. Knowledge Review
  6. Course Wrap Up
    1. Final Exam

Course Categories

Certifications
Product Features

Course Instructor

Joe Cefalo
Joe Cefalo