If your role is in Customer Support, this video is for you!

Who's it for?

• FullStory users who work in customer-facing roles, such as call center or online support specialists
• All levels of experience with FullStory

What will we cover?

• How to integrate FullStory with your daily support workflow, including custom user identification techniques
• How search and session replay can cut down the back and forth between you and your customers as well as you and your engineering teams
• What support tools can FullStory integrate with, and how does they work