About the Course
Fullstory Anywhere: Activation makes it possible to let fullstory’s behavioral data shape your customer experience in real-time – whether that’s through personalization in-the-moment, support on-the-fly, or real-time streaming analytics.
By the end of this course, you'll be able to:
-
Explain the Foundation of Activation
- Define the "Anywhere" concept, differentiate Activation from traditional data warehouses, and describe its core purpose, key characteristics, and the business problems it solves
-
Apply Activation to Real-World Use Cases
- Illustrate how Activation enhances experiences for shoppers, gamers, bankers, and customer support agents, and explain the role of APIs in enabling these scenarios.
-
Position Activation for Business Impact
- Identify ideal customer profiles, expansion opportunities, and articulate the value Activation delivers across teams and industries.
Plan for approximately 25 minutes to complete this course. There will be a brief knowledge check at the end of each module to assess your learning as well as a final assessment at the end of the course. A minimum passing score of 80% is required.
Course Categories
Course Instructor
-
Welcome to Anywhere: Activation
- Course Overview
-
Understanding the Foundation: From Data Warehouse to Activation
- The 'Anywhere' Concept: Bridging the Data Gap
- Data Warehouses: Purpose, Characteristics, and Limitations
- Fullstory Anywhere Activation: Real-time Actionable Data
- Knowledge Review
-
Empowering Support: Faster + Better Customer Support Agents for Everyone!
- For the Customer Support Agents: Empowered & Efficient Service
- Knowledge Review
-
Activation in Action: Enhancing End-User Experiences
- For the Shopper: Personalized & Seamless Experiences
- For the Gamer: Enhanced & Immersive Gameplay
- For the Banker: Intelligent & Secure Financial Interactions
- Knowledge Review
-
Support Expansion Play: Less Guesswork, More Opportunities
- Prospecting with Crossbeam
- For Human Agents: Zendesk
- For AI Agents: Intercom / Fin AI
-
Customer Fit & Tech Evaluation
- Which Customers Are a Good Fit?
- Navigating a Proof of Concept
- Knowledge Review
-
Key Takeaways & Final Assessment
- Key Takeaways
- Final Assessment
About the Course
Fullstory Anywhere: Activation makes it possible to let fullstory’s behavioral data shape your customer experience in real-time – whether that’s through personalization in-the-moment, support on-the-fly, or real-time streaming analytics.
By the end of this course, you'll be able to:
-
Explain the Foundation of Activation
- Define the "Anywhere" concept, differentiate Activation from traditional data warehouses, and describe its core purpose, key characteristics, and the business problems it solves
-
Apply Activation to Real-World Use Cases
- Illustrate how Activation enhances experiences for shoppers, gamers, bankers, and customer support agents, and explain the role of APIs in enabling these scenarios.
-
Position Activation for Business Impact
- Identify ideal customer profiles, expansion opportunities, and articulate the value Activation delivers across teams and industries.
Plan for approximately 25 minutes to complete this course. There will be a brief knowledge check at the end of each module to assess your learning as well as a final assessment at the end of the course. A minimum passing score of 80% is required.
-
Welcome to Anywhere: Activation
- Course Overview
-
Understanding the Foundation: From Data Warehouse to Activation
- The 'Anywhere' Concept: Bridging the Data Gap
- Data Warehouses: Purpose, Characteristics, and Limitations
- Fullstory Anywhere Activation: Real-time Actionable Data
- Knowledge Review
-
Empowering Support: Faster + Better Customer Support Agents for Everyone!
- For the Customer Support Agents: Empowered & Efficient Service
- Knowledge Review
-
Activation in Action: Enhancing End-User Experiences
- For the Shopper: Personalized & Seamless Experiences
- For the Gamer: Enhanced & Immersive Gameplay
- For the Banker: Intelligent & Secure Financial Interactions
- Knowledge Review
-
Support Expansion Play: Less Guesswork, More Opportunities
- Prospecting with Crossbeam
- For Human Agents: Zendesk
- For AI Agents: Intercom / Fin AI
-
Customer Fit & Tech Evaluation
- Which Customers Are a Good Fit?
- Navigating a Proof of Concept
- Knowledge Review
-
Key Takeaways & Final Assessment
- Key Takeaways
- Final Assessment